How AI learns your laboratory
In plain language: how artificial intelligence connects to your lab data and protects personal data
What does AI learn about your laboratory?
Lab email
AI connects to your email and studies the history of client requests
- Who and when wrote requests
- Which tests were ordered
- Project addresses and contacts
- Correspondence history with each client
Lab price list
AI loads your service price list and knows the cost of each test
- All service names
- Prices and units
- Service codes by standards
- Lead times
Engineers and competencies
AI knows which engineer can perform which tests
- Engineer names
- Each one's specialization
- Workload and schedule
- Equipment experience
Clients and projects
AI remembers all your clients and projects you've worked on
- Client company names
- Tax ID, details
- Construction project addresses
- Order history from each client
Lab branches
AI knows where your branches are and what equipment is in each
- All branch addresses
- Equipment in each branch
- Service areas
- Responsible contacts
Equipment and resources
AI tracks which equipment is available and when busy
- All instruments list
- Each instrument status
- Occupancy schedule
- Calibration and verification
Personal data security
We do not train models on your data. All personal data is protected.
Personal data anonymization
Before sending to AI, all personal data is automatically replaced with tokens
Local mapping storage
The link between tokens and real data is stored only on your server, never sent to AI
Restoration after response
After AI processes the request, tokens are replaced back with real data — only for you
Encryption in transit
All data is transmitted over HTTPS with TLS 1.3
Compliance with international standards
152-FZ "On Personal Data"
Russian law on personal data protection
- De-identification before processing
- Consent for data processing
- Right to deletion
- Breach notification
GDPR (General Data Protection Regulation)
European data protection regulation
- Privacy by Design
- Right to be forgotten
- Data portability
- Processing transparency
ISO/IEC 27001
International information security standard
- Risk management
- Access control
- Data encryption
- Security audit
SOC 2 Type II
Cloud service security standard
- Data confidentiality
- System availability
- Processing integrity
- Independent audit
What never goes to AI
People's names
Names of clients, engineers, contacts
Phones and Email
All contact data is anonymized
Company details
Tax ID, registration numbers, bank accounts
Exact addresses
Project and office addresses of clients
Passport data
Passport series and numbers
Financial data
Contract amounts, invoices (optional)
Why does AI need lab context?
Instant answers
AI knows your lab and answers in seconds, no need to search manually
Smart suggestions
AI remembers history and suggests solutions based on past experience
Automation
AI creates orders, assigns engineers, books equipment